(469) 362-5505

Privacy Policy

We understand the importance of privacy, and we want you to be as comfortable as possible visiting our website and using our services and facilities. This privacy policy governs the manner in which Neon Cycle LLC and its subsidiaries and affiliates (collectively, “we” and “us”) collect, use, maintain and disclose information collected from you (“you” and “Your”) and other users (each, a “User”) that visit and use our web site at www.neonstrong.com (the “Site”). This privacy policy applies to the Site and all of the services we offer.

Please read this policy before using the Site or submitting any personal information.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Personal identification information

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, fill out a form, purchase a class of series of classes, or make a reservation, and in connection with other activities, services, features or resources we make available to you. You may be asked for your name, email address, mailing and billing address, phone number(s), emergency contact, date of birth, credit card information, as well as other information we may need to allow you to purchase, reserve and participate in classes. We will collect personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personal identification information, but that will prevent you from engaging in certain activities – such as purchasing and reserving a class.

Non-personal identification information

We may collect non-personal identification information about you and other Users whenever you interact with our Site. Non-personal identification information may include your IP address, browser type, and technical information about your connection to our Site, such as the operating system of your computer, your Internet service provider and other similar information. We may also record information about your usage, such as the time and frequency of your visits to the Site. If you are logged in, we may associate that information with your account. We may also track aggregate user data from Users of the Site.

Web browser cookies

Our Site may use “cookies” and tracking technology depending on the features offered. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, some parts of the Site may not function properly.
Cookies and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to our Site, and understanding how visitors use the Site. Cookies can also help customize our Site for Users. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personal identification information, cookies may be tied to such information.

How we use collected information

We may collect and use personal (and non-personal) information from you and other Users for the following purposes:

1. To process class reservations (and cancellations) – We may use your personal information to process class reservations (and cancellations) that you make.
2. To process payments – We may use your personal information to process payments you submit via our Site. We may share this information with third parties, to the extent necessary to process payments.
3. Age compliance – We use your personal information to help make sure that persons under the age of 18 years of age do not set-up an account, purchase a class, make a reservation or take a class.
4. To improve customer service – Information you provide helps us respond to your customer service requests and support needs more efficiently.
5. To personalize user experience – We may use information in the aggregate to understand how our Users as a group use our Site.
6. To improve our Site and Services – We may use feedback you provide to improve our Site and our services.
7. To run a promotion, contest, survey or other Site feature – To send you information you agreed to receive about topics we think will be of interest to you.
8. To send periodic emails

We may use your email address to send you information and updates pertaining to your account, purchases and reservations. It may also be used to respond to your inquiries, questions, and/or other requests. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related service information, etc. If at any time you would like to unsubscribe from receiving future emails, you may follow the opt-out instructions contained in such emails. We may use clear GIFs (a.k.a. “Web Beacons”) in HTML-based emails sent to our users to track which emails are opened by recipients. We reserve the right to send you important notices about your account, even if you opt out of all voluntary email notifications.

How we protect your information

We adopt reasonable and appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to us, and you do so at your own risk.

Sharing your personal information

We do not share, sell or otherwise disclose your personal identification information to others unless we get your express written consent. We may use third party service providers to help us operate our business and the Site, such as processing payments and sending out newsletters or surveys, and we may share your information with these third parties for those limited purposes, provided that they agree to maintain the confidentiality of such information. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and advertisers for the purposes outlined in this policy. At times we or they may be required by law or legal process, or public interest to disclose your personal information. We reserve the right to determine what situations warrant disclosure in the public interest.

Third party websites

Our Site may contain links to third party web sites (“Linked Sites”). These Linked Sites are not under our control and we are not responsible for the information practices on Linked Sites. We provide these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the Linked Site or any association with its operators. You are responsible for viewing and abiding by the privacy policies and other terms of use posted at the Linked Sites. You should direct any concerns regarding these third-party sites to those sites’ administrators.

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under the age of 18. If you are under 18, please DO NOT attempt to set up an account, purchase a class, make a reservation, take a Ride, or send any information about yourself to us. No one under age 18 may provide any personal information to or on our Site. In the event that we learn that any personal information has been submitted to us from a child under age 18, we will delete that information as quickly as reasonably possible. If you believe that we might have any information from or about a child under 18, please contact us at info@neonstrong.com.

Changes to this privacy policy

We have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contacting us

Any questions you have regarding this privacy policy, the practices of this Site, or your dealings with this Site should be directed to Neon Cycle LLC by e-mail to info@neonstrong.com, by telephone at (469) 362-5505 or by postal mail to Neon Cycle LLC, 5580 TX-121, #200, Plano, TX 75024.